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We make every effort to get all orders out the day they are received. You MUST place your order before Noon (12:00 P.M.) Eastern Standard Time to guarantee that it will be shipped that same day. If you make a purchase after Noon (12:00 P.M.) Eastern Standard Time, we can not guarantee that it will be shipped that same day. If you are unsure, please call us at 619-736-1463 and we will make every attempt to ship your items that day.
Shipping rates are determined based on package weight and dimensions. We will ship by the most reasonable means (either UPS Ground or USPS Priority Mail). When shopping online, choosing Standard shipping leaves the shipping decision up to us and under most circumstances small packages will be shipped via USPS, and larger packages will be shipped via UPS Ground. All International Packages will be shipped via USPS Air Mail.
Once packages are shipped, ownership is transferred to the customer, so claims for damaged, lost, or short shipments must be made directly to the carrier. For this reason we highly recommend insuring your shipments!
Important USPS Info:
USPS Transit times range from 2-5 Business Days for Priority Mail. USPS counts Saturday as a Business Day but Sunday is not counted as a Business Day.
Important UPS Info:
As for UPS, their Ground Service takes anywhere from 1—5 Business Days to arrive to your address. UPS does not count Saturday or Sunday as Business Days. UPS also offers Next Day Air, 2nd Day Air, and 3 Day Ground. Please understand that if you order a package on a Wednesday and purchase the 3 Day Ground from UPS, you will not have your package for the coming weekend! This is because UPS does not count the day of the shipment as one of the 3 days. You will actually receive that package the following Monday. So, the 3 days that UPS counts are; Thursday, Friday, and the following Monday (The day of Delivery).
International Shipping Information:
All International Customers must contact us for a shipping price prior to checkout! This is due to the fact that international shipping is calculated based on the weight of the package and the size of the box. Please take note that the more items you buy from us, the less expensive shipping will be for most international transactions. Also, there are two ways we ship internationally, and they are as follows:
1. USPS Air Mail Flat Rate Envelope – This is a Flat Rate envelope which measures approximately 8.5″x11″. The shipping price for this envelope is $15. We will ship any item that fits in this envelope this way in order to save you money. However, fragile items may not be shipped in these envelopes. This is based on the fact that it could be damaged in shipping. Normal delivery time is usually 5-7 Business Days. Business days are each day of the week except for Sunday. Please note that additional time may be needed because the international packages have to go through customs first.
2. USPS Air Mail Express Our Packaging – This is the service that we use for anything that is too fragile to go in the envelope or too big to fit in the envelope. “Our Packaging” simply means that we use the boxes we have in our warehouse to ship your items. The shipping price for these boxes varies greatly depending on the size and weight of the items. Normal delivery time is usually 5-7 Business Days. Business days are each day of the week except for Sunday. Please note that additional time may be needed because the international packages have to go through customs first.
How do I return an item?
Please contact customer service for more information on returning an item. Thank you.